Introduction
Vocali is an AI-based solution (the Solution) that gives healthcare professionals the means to complete administrative tasks quickly, accurately and efficiently, using an audio recording of the patient visit, its transcription and structured processing of the information. The Solution fills in a medical document (the Document) automatically, based on the audio recording of the clinician-patient conversation and its transcription (the Data), reducing the administrative burden so more attention goes to the patient.
The Solution is developed and operated by UAB Vocali (the Company). To the fullest extent permitted by law, the intellectual property rights relating to the Solution belong to the Company. Users of the Solution are granted only the rights set out in these terms of use (the Terms). By using the Solution, every user undertakes to respect and not infringe the Company's intellectual property rights in the Solution and its content.
Before starting to use the Solution, every user must read these Terms, confirm acceptance of them using the tools provided in the Solution, and not breach them while using the Solution.
01 Which part applies to you
The Solution is bought in one of two ways, and this determines which provisions of the Terms apply:
- Institution model. A healthcare institution (the Client) buys the Solution for its staff under a separate agreement with the Company. All sections apply except 13; price, volume and payment are governed by the Client's agreement rather than by these Terms.
- Individual practice model (self-serve subscription). A natural person — a clinician in independent practice — subscribes to the Solution for themselves on this website. All sections of the Terms apply, including section 13, which governs the subscription, payments and its termination.
02 Definitions
User — the natural person granted access to the Solution: an employee or other authorised person of the Client (institution model), or the clinician who purchased a self-serve subscription (individual practice model).
Client — in the institution model, the healthcare institution that has entered into an agreement with the Company.
Subscriber — in the individual practice model, the natural person who has purchased a self-serve subscription.
Document — the medical document content produced using the Solution.
Data — the audio recording of the patient visit, its transcription and the content of the Document.
03 Acceptance of the Terms
By confirming, using the tools provided in the Solution, that they have read these Terms, Users accept the conditions set out in them and undertake to comply with them. A User who does not accept the Terms does not acquire the right to use the Solution.
A person purchasing a subscription under the individual practice model accepts the Terms and the Privacy policy during the order, before making payment.
The Company records when, and to which version of the Terms, a User gave their acceptance.
04 Right to use
Institution model. Having regard to its content, purpose and functionality, the right to use the Solution during the licence term is granted to clinicians, administrative staff and other authorised persons who have a valid employment or other legal relationship with the Client — the lawful user of the Solution. On first use, the User confirms that they meet the criteria described in this section.
Individual practice model. The subscription is granted personally to the Subscriber and is non-transferable. The Subscriber confirms that they are a healthcare professional entitled to provide healthcare services, and that they will use the Solution in their professional activity. Sharing access credentials with, or allowing their use by, other persons is prohibited; every person using the Solution needs their own subscription.
05 Responsibility and use
The Solution uses automated transcription (STT) and artificial intelligence analysis (LLM) to produce the content of the Document. The Solution is an assistive tool: the User decides how and in what form to use the generated Document in their work, and is responsible for that decision.
The User must review the generated Document, correct it where necessary, and confirm it. The Solution helps produce documentation but does not make decisions for the User: clinical assessment, diagnosis and the correctness of the record's content remain the User's responsibility in every case.
The User is also responsible for ensuring the patient is properly informed about the use of the Solution and that any necessary consent has been obtained, as described in the Privacy policy.
06 Permitted purpose
The User is granted the right to use the functionality of the Solution only for its direct purpose, namely to produce a Document. The User undertakes not to use the Solution, or any information, Data or Documents within it, for any purpose other than the one set out in this section.
The User undertakes not to use the Solution for automated bulk querying, not to copy its functionality or its outputs, not to build a similar solution, and not to circumvent the Solution's security measures.
07 Data ownership and processing roles
The Data is the property of the Client (institution model) or of the Subscriber (individual practice model). The Company has no ownership rights in it and processes it only to the extent necessary to deliver the functionality of the Solution, namely to process the Data automatically: convert the recording into text, de-identify it, analyse and structure it, and fill in the Document.
For data protection purposes the Company acts as processor, and the controller is the Client or the Subscriber. The controller determines the retention periods and the legal basis for the processing. How this works in practice is described in the Privacy policy and the Data processing annex.
When using the Solution, the User undertakes to comply with the GDPR, the Law on Legal Protection of Personal Data of the Republic of Lithuania and, in the institution model, the Client's internal rules governing personal data protection.
08 Intellectual property
The Solution is the property of the Company. The User may not copy, distribute or otherwise use technical information about the Solution. All rights in the Solution are reserved. Distributing the Solution itself, or credentials for accessing it, in any form or by any means is prohibited.
The content of a Document grants the Company no ownership rights — it belongs to the controller under section 7.
09 Duration of use
Institution model. The User has the right to use the Solution for as long as the Client's agreement with the Company is in force and the User has an employment or other legal relationship with the Client. If either of these ceases, the User loses the right to use the Solution.
Individual practice model. The Subscriber has the right to use the Solution for as long as the subscription is paid and in force, as set out in section 13.
10 Monitoring and control
The Company has the right to carry out remote monitoring of the use of the Solution, for the purpose of establishing whether the Solution is being used in accordance with these Terms. Monitoring is carried out solely for security, volume accounting and service-operation purposes; usage metrics and activity logs are recorded, but the content of a patient visit is not retained.
Retention periods for monitoring data are set out in the Privacy policy.
In carrying out monitoring, the Company has the right to investigate any breach of these Terms. Where the Company establishes, or has reasonable grounds to suspect, that the Solution is being used in breach of these Terms, it has the right to apply measures restricting use of the Solution without prior notice, including but not limited to restricting sign-in, suspending or permanently prohibiting access, and limiting functionality.
11 Availability and limitation of liability
The Company will make every effort to ensure the availability and operation of the Solution and the timely resolution of any faults. The Company may temporarily restrict access for planned maintenance, giving advance notice where possible.
The Company is not and will not be liable for the results of the Solution's operation, including the content of generated Documents, their suitability for a particular User's needs or their applicability in practice. Nor is the Company liable for disruptions arising from circumstances outside its control — interruptions to power or internet connectivity on the User's side, the operation of the User's device or browser, or the unavailability of third-party services.
This section does not limit liability in cases where applicable law does not permit it to be limited.
12 Reporting faults
Where the User notices system errors, malfunctions or other inaccuracies, they may report them by email to hello@vocali.lt. Please include information that will help identify and resolve the problem faster: the browser in use (e.g. Chrome, Safari), the device, a description of the error or inaccuracy (what actions produced it and how the system responded), and any supporting material such as screenshots, the text of the error message or a screen recording.
13 Self-serve subscription
This section applies only to the individual practice model — where a subscription is purchased self-serve on this website.
Order and account activation
A subscription is purchased by completing the order form and making payment in the payment service provider's environment. Payment card details are provided only to the payment service provider — the Company neither receives nor stores them. Once payment succeeds, the account is created automatically and an activation link is sent to the email address given, so a password can be set.
Price and payments
The price shown on the website is final — no value added tax is added. Where a first-period discount applies, its amount and the standard price charged thereafter are shown during the order, before payment.
The subscription renews automatically at the end of each paid period and is charged on the chosen cycle (monthly or annual) until it is terminated. An invoice is emailed after each payment.
If a payment fails, the payment service provider retries it. If payment still does not succeed, access to the Solution may be restricted until the subscription is paid.
Volume
The subscription includes the number of Documents per month stated at the time of order. Unused monthly volume does not carry over to the following month. Once the monthly volume is used up, additional Documents may be available on the terms stated in the subscription plan; how much volume has been used is always visible in the platform.
Changes to price and terms
The Company will give notice of changes to the subscription price or volume by email no later than 30 (thirty) calendar days before they take effect. Changes apply from the next subscription renewal. A Subscriber who does not accept a change has the right to terminate the subscription before it takes effect.
Termination
A subscription can be terminated at any time, self-serve, in the billing section of the platform. Termination takes effect at the end of the paid period: access remains until that date, and no further payment is taken. The unused part of a paid period is not refunded, except where law provides otherwise.
After termination, the Subscriber retains the ability to set their own data retention period and to delete their data — so that the controller can remove their data even after they stop paying for the service.
Right of withdrawal
A consumer who has entered into a distance contract has the right to withdraw from it within 14 (fourteen) days of concluding it, without giving a reason. This right does not apply where the Solution is bought for business or professional purposes, because in that case the purchaser is not a consumer.
Where the right of withdrawal does apply, the Subscriber, by starting to use the Solution immediately after ordering, expressly requests that performance begin before the withdrawal period ends and acknowledges that they will lose the right of withdrawal once the service has been fully performed. If the contract is withdrawn from while the service is being provided, the amount paid is refunded in proportion to the part of the service supplied.
Notice of withdrawal is given by email to hello@vocali.lt.
14 Governing law and jurisdiction
These Terms and the use of the Solution are governed by the law of the Republic of Lithuania. Disputes are to be resolved by negotiation and, failing agreement, by the competent court of the Republic of Lithuania at the location of the Company's registered office. This provision does not limit a consumer's right to bring proceedings before the court of their place of residence, or to use out-of-court consumer dispute resolution, where applicable law grants them that right.
15 Changes to the Terms
The Company has the right to amend these Terms, giving the Client or the Subscriber notice of intended changes no later than 5 (five) business days before they take effect. Notice of changes to subscription price and volume is given within the period set out in section 13.
If the amended Terms are not accepted, use of the Solution must stop; continuing to use the Solution after the changes take effect is taken as acceptance of the amended Terms.